NATALIJA HAYTERPSYCHOTHERAPY & COUNSELLINGThe initial assessment
The first session is a 50-minute conversation to understand what is happening, what kind of therapy may help, and whether working together feels right for you. There is no obligation to continue beyond it.
Insurance
The practice is recognised by major insurers including Bupa, AXA, Aviva and Vitality, as well as Healix and Cigna. Many policies cover psychological therapy, though cover, session limits and any excess depend on your individual policy. It is always worth confirming the terms with your insurer before starting, and I'm happy to provide the documentation insurers typically require.
Self-funding
If you would rather not involve insurance, or your policy does not cover therapy, self-funding clients are equally welcome. No GP referral is needed to book privately. Payment is made in advance of each session.
Cancellation
Cancellations within 48 hours of a session are charged in full, as the time has been reserved for you.
Common questions
Do I need a GP referral?
Not to book privately. Some insurance policies require one to cover therapy — check your policy if you plan to claim.
Are evening or early appointments available?
Some flexibility is available, including for different time zones for online clients. Ask when you enquire.
Which languages?
Sessions are available in English, Latvian and Russian.
- Choose a suitable appointment time.
- Meet online for a 50-minute initial assessment (£100).
- Decide afterwards whether you would like to continue — no obligation and no pressure.
Send a brief email or WhatsApp message. You do not need to explain everything before the first session, and should avoid sending sensitive clinical details.